Services

At Interim Technical Management, we offer a full range of services from business case development to performance metrics monitoring. Our approach is to fully customize each engagement, so that you receive only the services that make sense for your particular business situation.

We also believe that a best practices approach to the software selection process consistently drives the best results. As we customize our engagement for you, we won’t compromise the best practices methodology that we’ve been refining for more than a decade, but we will take a less formal approach to certain steps when it’s appropriate.

IT Alignment with Corporate Objectives

The extent to which IT is leveraged in order to achieve corporate objectives varies from company to company, regardless of size. For some, it’s a cost center, a necessary part of operations whose costs should be kept as low as possible. For others, IT is as an opportunity to achieve significant competitive advantage. If you’re considering updating your enterprise applications infrastructure, determining where you fit along this continuum is an opportunity you won’t want to miss. Through one-on-one interviews, round-tables and questionnaires, Interim Technical Management can help you clarify just what you want to achieve with your IT initiative.

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Assessment of Current Enterprise Software & Business Case Development

If you are not sure whether to upgrade what you own currently or move on to a new application, an assessment of your current technology can help you understand its untapped potential and limitations. After reviewing your business objectives, technology and processes, we will deliver to you a  software gap analysis, upgrade/replace cost Comparison, risk/benefits analysis and a high-level business case, if desired.

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Business Process and Requirements Analysis, Plus Vendor Selection

For Business Process and Requirements Analysis, Interim Technical  Management uses a proven methodology that we have been refining for over a decade. This methodology ensures that technical, business and other requirements drive software vendor selection and not the other way around. Software vendor selection also follows a very efficient process that quickly reduces the playing field down to the few best matches, where 90% of the effort is then focused. We script demos so that you, not the vendor, dictate what’s presented. This service includes facilitation of the Decision Discussion, which is as much about how a decision will be made as the strengths and weaknesses of each candidate solution. Deliverables for this phase include  prioritized software requirements, long and short vendor lists, analyses of top vendor candidates, demo scripts, implementation strategy and the facilitated decision discussion.

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Implementation Partner Selection

When a solution requires customization, an implementation partner must also be selected. Costing as much as three times the price of the software, this is a key decision. The due diligence for implementation partner Selection is similar to software vendor selection, and results in a statement of work, short implementation partner list, analyses of the top implementation partner candidates and a refined implementation strategy. The choice of implementation partner is typically rolled into the decision discussion. Because of the additional complexity customization brings, a software TCO is highly recommended.

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Software Contract Review and Negotiation

Enterprise software vendors are notorious for fiercely protecting their own interests in the negotiation process with little regard for their clients’. Interim Technical Management wants to be sure that your interests are protected so that your new relationships are positioned for success. Working with your Counsel or our Legal Partner, Interim Technical Management makes sure that your software, maintenance, implementation and service level contracts contain the best possible language, clauses, and pricing.

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Implementation Oversight & Project Management

Interim Technical Management offers a range of Oversight and Project Management services for deployment of your new solution. Simple implementations may only require a Vendor Liaison to busy decision-makers; more complex implementations may require a full-time Project Manager with timeline, milestone and budget accountability through implementation and beyond. We can help you determine your leadership needs for deployment and post-implementation, and support you through the transition.

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Solution and Vendor Metrics

This final phase measures whether the project is delivering its expected value. Did the implementation achieve its intended benefit? Are costs under control? Is the vendor delivering as promised? Were the customizations and integrations the right ones? We can also set up and show you how to use the Success Tracker infrastructure that will allow you to continuously measure and improve your operational efficiency.

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